As hospital costs continue to increase, there is growing interest in creating opportunities to capitalize on new revenues to offset costs. Bedside concierge solutions are not only an opportunity to create new revenues, but a technology that can lower operating costs as well. In fact, the value proposition for bedside concierge is one of the most compelling in the industry – and Allied Telesis is committed to delivering it.
During a hospital stay, patients can receive a variety of entertainment services at their bedside from a personal touch-screen video pad for a fee. They can choose, in lieu of basic TV service, to purchase a full IPTV channel package that includes premium movie channels and sports. Or, they can order movies-on-demand. And they can access the Internet and surf the Web or e-mail. The bedside concierge system can provide digital satellite music and IP voice services, as well. Statistically, more than 80% of patients will purchase enhanced entertainment services based on hospitals where it has been implemented. Hospitals, through various business models, can re-sell high quality entertainment services or create a revenue-sharing model with service providers. It eliminates the need to have TVs in hospital rooms, or make TV viewing disruptive to other patients sharing the same room.
The bedside concierge system allows patients to order meals from menus, view treatment, medication, therapy and other schedules, and access education and information related to their medical treatment. The same system provides access for doctors and nurses to patient information securely, thus eliminating the need to use expensive portable carts or carry computer devices with them when checking on a patient. Test ordering, vital signs monitoring and similar needs can be accessed from the touch-screen terminal. It reduces the needs for other systems and devices, providing a single point of access right at the patient’s bed, and therefore lowers both administration and operating costs.
As a leading provider of IPTV and triple play solutions for service providers, Allied Telesis knows what it takes to build a successful bedside concierge solution. Allied Telesis partners with leading bedside concierge systems vendors for the hardware and software (back office) needs, providing Ethernet switch infrastructure designed and built for IP video, voice and data triple play. Allied Telesis has a variety of partnerships with service providers, content providers and other service integrators that can deliver to the hospital the services necessary to create a revenue business. Allied Telesis brings years of experience in the service provider and hospitality markets to help hospitals and convalescent care facilities implement a value-added bedside concierge solution.